Unfortunately I left my keys to my company car in the Jacket and didn’t realize it till I was home. I bought a new Jacket and helmet and they let me leave my old stuff in their back room till I could come back and pick it up. The attention to detail in every aspect of the motorcycle selection and proper setup was taken care of with expertise. From my first contact to driving away from the dealership I felt as if my happiness was their ultimate goal. Kevin, Charlie and the team at Ducati Detroit made my purchase of a Ducati Monster 1200 S feel like an initiation into. I haven't been inside but I have had many interactions with them. I don't know about you but that's hard to come by we either get screwed or treated like garbage or even both like at Iron Pony but here, I don't see games, I see my next bike. I have never had to wait long for someone to answer the phone and I can say these guys are better then every other dealership that I've been to because they are nice, they listen to what you say, they help with what you need help with, and they have great quality pre-owned bikes. I love my bike and I have already put about 5k miles on it ing about 2 months and it's great and still makes me smile. I will tell you that you'll know when their busy, but they are still very friendly and cooperative. I have been having a little bit of trouble with my paperwork because I ordered it out of state and this is my first vehicle but Charles has been guiding me through this process since day one and has been very cooperative and patient with me even though they are very busy regularly. I bought a 2016 Panigale with 3k mi from Kevin at a steal and I love the bike. But there's no way I'd buy anything from that dealership again. Now I had my eye on a new Scrambler I saw in there when I was buying the used bike. It wasn't until I sent an obviously sarcastic and frustrated email that I received a response. And couldn't even reply to my emails? I feel like I was sold the bike so they got their money out of me and then ghosted me. However, there are plenty of other stores that will take back a brand new helmet. Then after waiting patiently I just called and spoke to someone else. First, I had sent a couple emails to my salesman who didn't reply over the course of a few days. Shortly after I received my brand new helmet I asked if I could exchange it for a more expensive one. Then the owner stopped answering or returning my girlfriends calls. The dealership promised to take care of it. The delivery driver backed into my girlfriends brand new leased Explorer and broke the bumper. I had arranged for the bike to be delivered.
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